JMI Pump Systems Warranty & Return Policy

Effective Date: September 20, 2025
 Last Updated: November 11, 2025

At JMI Pump Systems, we stand behind the quality and reliability of our products. To ensure your satisfaction and maintain transparency, we offer the following warranty and return coverage.

Warranty Coverage

All products purchased from JMI Pump Systems include a 12-month limited warranty beginning on the date of delivery. This warranty covers defects in materials and workmanship under normal use and installation.

What’s Covered

  • Manufacturing defects

  • Faulty materials or workmanship

What’s Not Covered

  • Damage due to misuse, neglect, accidents, or improper installation

  • Normal wear and tear

  • Unauthorized repairs or modifications

  • Cosmetic damage that does not affect product functionality

  • Damage incurred during shipping (claims must be filed directly with the carrier)

  • Products not purchased directly from JMI Pump Systems

  • Products installed or used outside of intended specifications

  • Warranty claims submitted after the warranty period

  • Products transferred to a new owner (warranty is non-transferable)

How to Submit a Warranty Claim

If you believe your product qualifies for a warranty claim:

  1. Contact our Customer Support team at inquiry@jmipumps.com or call (262) 253-1353.

  2. Provide your order number, proof of purchase, and a detailed description of the issue.

  3. Photos or videos may be requested to help assess the claim.

  4. We may request the product be returned for inspection and verification.

  5. If approved, we will repair or replace the product at no additional cost.

Replacement, Refunds & Returns

  • If the product cannot be repaired or replaced, a full refund will be issued to the original payment method.

  • Returns with no quality issues (e.g., incorrect order, change of mind) are subject to a 20% restocking fee.

  • Returned items must be unused, uninstalled, in original packaging, and received within 30 calendar days of delivery.

  • All returns must be pre-authorized and accompanied by a Return Authorization (RGA) number. Returns without an RGA will not be accepted.

Shipping Costs

  • Customers are responsible for return shipping costs during warranty evaluation.

  • If the product is found to be covered under warranty, we will refund the return shipping fees and send the replacement product at no additional cost.

Limitation of Liability

JMI Pump Systems’ liability is limited to the repair or replacement of defective products. To the maximum extent permitted by law, we are not responsible for indirect, incidental, or consequential damages resulting from product use, including lost profits, downtime, or installation costs.

Force Majeure

We are not responsible for delays or inability to fulfill warranty obligations due to events beyond our control, including but not limited to natural disasters, labor disputes, supply chain disruptions, or governmental actions.

Policy Changes

JMI Pump Systems reserves the right to update or modify this Warranty & Return Policy at any time. Changes will be posted on our website and apply to future purchases.

Need Help?

For warranty claims, product support, or return assistance, please contact our Customer Service team:
  inquiry@jmipumps.com
  (262) 253-1353
  Business Hours: Monday–Friday, 7:00 AM – 5:00 PM CT